Complaint: On 2/11 after reading glowing reviews about Wondershare PDFElement, I went to TRY it. could not use it and when contacted tech support was told I needed to purchase and download not only the actual product, but the OCR and Converter Pro. When it still didn’t work…no editing AT ALL… tech support was unhelpful and I uninstalled the products and asked for a refund. Wondershare emailed back telling me to contact tech support and to read their ‘refund’ policy. BS. I told them I’d already done that and I demanded a refund since I never used the product and uninstalled it. When I di dnot hear from them, I contacted paypal and my credit card company. At this point they refunded me $39.95 USD, the cost for ONE product. And they keep telling me they have refunded my money. NO. They have only refunded the ONE item. I purchased three and am due another 9.95 and 92.85 refund as well. I have informed them of this and that I filed complaints with my credit card and paypal but have not received a response. this company is clearly practicising fraud and deception and should be investigated. No one should buy anything from them. As a US citizen I have 3 days right of refusal to be refunded anything, and I expect to be refunded all of my purchases.
Tags: Computer Software
Address: Suite 315 u2013 2630 Croydon Drive South Surrey, BC, British Columbia Canada