Complaint: I was having problems with my new gmail account and search for a phone number. I did not realize until now that Gmail does not have a phone number and this was a 3rd party. It does disclose that on its website. Jerry Smith, an Indian man but using an American name so people could understand it he said, had a job id number(161290) so I thought it was legitimate at first. I told him the problem and he came on my computer. He said my email had been hacked/comprimised but also that the hackers had my ipaddress which he said could not be changed. Jerry said the hackers had control of my computer and all other electronic devices like smartphones and ipads that we were using in my home. He said that they were intercepting my emails and monitoring everything we did. Jerry said that my firewall wasn’t protecting me from this now because they already had control of my computer. He said it came from opening a pop up window. Jerry said not to do any banking until this was fixed. He said that the only way to fix it was to transfer my call to a 3rd party provider called Right Help Desk or One Source Tech. If I did that and paid them it would be $99 less and only cost $249.99 since he had run the diagnostics. He then transferred me to them but I declined their services. He was polite but very insistant. After doing some research I found out that my computer had not been hacked nor my ipaddress stolen. This was 100% a scam!
Tags: Computer Help Desk
Address: Internet USA