Complaint: I live in a rural area where only satillite internet is avalible. Several people I know use the Verizon jetpack and every one has been ripped off in the same way. The company pads a random bill by tacking on 2.5 extra GBs during the middle of the month. Happened to me in Dec 15. I have the same internet habits. Dec was no different. The company says they can’t deterrmine how the overage happened, just that it did. They did give me a song and dance about websites changing their content wthout notice. And had a convenient solution that just made sense! Buy more data for the month; $30 over my choosen plan. Basically, we know we’re scamming you but shut up and pay anyway.
Tags: Internet Services