I ordered a birth certificate for my brother with this company on august 19th 2017. The online order said is would only take about 3-5 days. When I didn’t get it I sent and email and they said they were backed up on orders and apologized for the delay. Then they sent me a receipt on Sept 22 and I asked if that meant they had processed it and would be mailing it. The responded with no, it was just a receipt. I asked when would they be sending it and I got no reply. I sent an angry email to them on Sept 28 and they responded that afternoon with this:
“We will issue a refund to the credit/debit card you gave to our company. Your credit/debit card company can take 15 Business Days to replace the funds into your account.” I have not heard from them or received a refund to date. If you check their website and the rip off reports this seems to be their normal. Ripping people off. My fear is they now have people social security numbers, dates of birth and bank account numbers.. I demand Money returned and have them investigated for ID theft. Also return all those other peoples money they stole.. Stay away

  • #Linda Espinosa
  • #

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