Complaint: On September 17, 2014 I called USTech because my computer was running extremely slow. At that time they informed me that my subscription had expired and it was $479 to renew for two years. I charged the $479 to my Visa card and subsequently the technician checked my computer, stated that he had all the issues resolved. The comkputer continued to run slowly never the less I was on the computer October 29, 2014 and a popup telling me that several directories were outdated. I called that company and the technicial began to examine the computer. He immedicately saw that I had 15 people that had access to the computer via spy ware, and that I had 6985 directory entries just to start! Also, no protection was offered for internal or exterial viruses or spy ware etc. At that time I paid $379 one time charge for the company to fix my computer and $58 to the internal and external protection and I could contact them at any time. This moring I called USTech to request a refund since thay were not providing the service I thought they were, and that I had used the service once when I renewed the service, and I had more than a year and a half left. They charged me $479 for a service thay had not been providing. I spoke to the representative and she said I could not get anything back since I had exceeded the on-line assistance. What? I used it one time? Then I spoke to the a manager and he told me the same thing! I am a senior citizen and cannot afford to pay over $800 for secure my computer. All I wantefd is a prorated return of my money. This is a BIG repoff and I’m sure it has happened to others. I hope you can help, I am contacting our attorney general, and the better business bureau also.
Tags: Computer Fraud
Address: Internet USA