I have a raccoon in my backyard and they told me they would come out and trap the raccoon and relocate it for $295. No one ever told me there was no guarantees, in fact they told me that they always catch the raccoon. I saw the raccoon and called them and told them that the raccoon was by the traps and it looked bigger then the traps so they needed to bring a bigger trap out. They told me that was the biggest raccoon trap they had and refused to bring a bigger trap out. When they came to remove the traps I called Richard and told him that I was told that they would trap the raccoon and that hadn’t been done yet, no one told me that there was no guarantees to trapping the raccoon. Richard then told me: “Its not my fault you can’t read. Read your contract.” I am completely unsatisfied because no one told me upfront that even if they didn’t trap the raccoon they would still charge me. I still have the raccoon terrorizing my backyard and they have my $295. I am also bewildered that Richard would speak to a customer with the disrespect he did. The customer service was horrible!