Complaint: I have used Uber Eats all over the country. Tonight was the firs time in Atlanta. We order, the food was supposed to show up at 9:31 pm. Then it goes to 9:39 pm. At 9:43 pm I receive a text that they cannot find a driver but that they have now located one and the delivery will occur at 10:16 pm. I call the help line and the woman on the line states in broken english that I can either cancel the order or wait for it to be delivered and then call them back for the appropriate compensation. At 10:01 pm I get a text that the food is not being delivered at all. That the order has been canceled. I immediately call in again and am now told in broken enlgish that yes the retaraunt canceled the order. Which they did because Uber Eats did not provide a driver and the restaraunt closed. I was told that they can assure me I have not been charged for my order. When I asked to speak to a manager I wait on hold for several minutes and then Lou (female) comes on the line and proceeds to tell me they cannot do anything for me. When I mentioned the compensation the woman on the first call told me about she said that they can only offer compensation if I had received food. Yep, that makes sense!!! I asked for her name and she told me it was Lou but could not give me a last name for her privacy. I thought that was pretty funny since I am sure Lou is not her real name. When I asked where the call center was located she stated offshore. Yes, I can tell that from all the folks I spoke to with horrible english. My first suggestion is for Uber to manage their delivery process in Atlana much more customer service friendly. Secondly, get a call center onshore. Which country Uber is delivering in, the call center should be in that country, I am sure this complaint will go along with the over 1600 complaints made to the BBB that they did not answer but, I can say, I am deleting the app and will either get my own food or use DoorDash. What a ridiculous experience.
Tags: Restaurant Delivery Services
Address: Atlanta, Georgia United States