Complaint: Ordered my meal from Uber Eats the resturaunt was Panda Express on Badillo St in west covina to be delivered to Covina house address. It was $32.03 and was to take 20-30 minutes. At 45 minutes later I called Uber Eats, they would only tell me to reorder that my food was undeliverable. i have ordered once before and it was delivered with no problems that time. So I recalled and got a Leo at 1-800-452-8949. He explained that the driver was not able to deliver, I explained I am disabled and house bound, that my front door was wide open the person could have just walked in, that there was no one, no knock no car pulled up. I had a person sitting at the door waiting on the food. Leo claimed the guy tried to deliver but there was no answer at the door. That the policy was to throw the food out if they could not deliver. Uber eats has no way to rate or see who my driver is or a phone number to get a hold of the delivery person. Leo further told me it takes 24 hours to refund the money to my account. I told Leo that as a diabetic i needed the food now, that I did not have enough money to just reorder my meal and I had no way to eat tonight. I called and talked to Natalie at Panda Express who also contacted Uber Eats and she called me back. The carrier did pick up my food, but he did not deliver it to my house, upon hearing my cell phone ring, I answered it to someone hanging up. When I called back, my number was blocked. There seems to be a problem. On Uber you can see the licence number and a photo of who you are expecting, you even have their phone number to call however, on ubber eats an axe murder could be delivering your food. Or Jeffrey Dahmer , first …he’ll eat your food, then he’ll eat you. There seems to be no accountability for the delivery person, they can just claim they were not able to deliver and get a free meal on you. There needs to be someone to over see this new service and make them more accountable for making sure the food is delivered. I originally thought this would be a life saving service as I am very disabled, I have a helper twice a week and was counting on using this service to provide meals on the days I do not have help available.
Tags: Restaurant Delivery Services
Address: 1455 market street suite 400 San Fransisco, California USA