I have never been treated so very poorly by anyone in Customer Service. These people have no clue as to what or how to respond to people and their particular issue at the time of call. I purchased a Montell Williams HealthMaster Blender. Used the machine for about a month. Quit working, I sent it in for repair. Cost me 23.00 to send it back to these morons. On top of that I had to pay them another $29.95 for THEIR handling of the product. Anyone see something wrong with this picture???? A month later I still have NOTHING. I decide to call and check up on my unit (BIG MISTAKE!). First call, ‘We have no record of your return sir’. Oh yeah? FORTUNATELY for me I DO HAVE A RECORD! Now I have to FAX them PROOF that I have in fact returned their piece of crap! Ok, so I send the fax, now the pinhead tells me to CALL BACK IN THREE DAYS. What?????? I have to call them back?!?!?!?? Nevermind it’s a good 30 minute wait on the phone, never mind I’ve been HUNG UP ON, never mind that the people you are attempting to converse with have no clue what they are doing. Oh no, CALL BACK IN THREE FREAKIN DAYS. Sure…………. So, three days goes by. I call back (BIG MISTAKE!) On hold for 35 minutes. Finally someone picks up, I explain the situation to them, guess what? YEP BACK ON HOLD!!!! 15 minutes later some bozo picks up the phone and proceeds to inform me that they HAVE NO RECORD of me returning my unit. Ok, so I have to wrap my head now because it’s about to EXPLODE!!! I explain that I have fax’d PROOF of the return and ask to speak with the original person who handled the first call. Yeah, good luck. BACK ON HOLD!!! Some 10 minutes later the first person I spoke with is on the phone with me. They are explaining how they are going to ship me a replacemet unit and on and on. I ask, ‘Please give me some kind of order number’ so that if (yeah sure ‘if’ more like WHEN) I call back, I don’t go through all this nonsense again. His answer was we don’t have any number to give you. A number will be assigned WHEN we ship the unit. I have spent at least THREE HOURS on the phone with these bozo’s. Got NO WHERE!!!! My next step will be to file a Law Suit against them. I will ask for monetary damages due to the lengthy time I had to spend trying to get my unit back. My problem is I’m not sure who to Name in the suit.