Complaint: On May 8, 2016, I purchased a Toshiba Satellite laptop P55W u2013 C5316 at Best Buy here in Greenville, South Carolina, for work. Itu2019s barely 2 months old and it will not turn on. I took it back to Best Buy, Geek Squad, what a nightmare! They basically scorned me for not buying their $500 in-house warranty and checked it in as u201cDirtyu201d as their software doesnu2019t have the option to select clean or new. And get this, Iu2019m also told u201cwe see a lot of these lower end laptops come through our service centeru201d. Why do I need to purchase a $500 warranty for $1,000 laptop? Now, let me just say I just spent $1,000 and to be told that I bought a lower end laptop, then why have them on the shelves. I am so irritated! I asked for a loner. I asked, how could I o my work and hereu2019s the response, u201cI donu2019t know. Well, if you had bought the in-house warranty, we might could help, but as it stands we have to send it to Toshibau201d. (2 Weeks) And guess what, just to check on the battery, it has to be checked by a Tech person, not the owner. We received a call today, August 2, that the Toshiba service center had corrected the battery issue and my laptop was ready for pickup. My husband stops in to pick it up, of course he has to verify it works. He noticed the corner is bent and asked what happened. It had been Dropped, Dropped. Dropped! Best Buy now has to send it back Toshiba to be repaired. Really? Repaired? Are they serious? I do not want the laptop back!! Whereu2019s my new laptop? I do not want a piece of junk. Toshiba and Best Buy u2013 Toxic I this case Misty – Greenville, South Carolina

Tags: Computer Service & Repair

Address: TOSHIBA AMERICA CONSUMER PRODUCTS, INC. Nationwide USA

Website:

Phone: