Teppan Japan Roanoke Virginia

Complaint: Teppan Japan in Valley View absolutely sucks. First of all I have stopped by here 3 times. 1st time it wasnt so bad. The fried rice and shrimp were really good but had a lot of grease. I tried them a 2nd time and got the same results with the same order. I thought “they have to be better than this”” So i tried a 3rd time. The 3rd time was downright horrible. There was so much grease it was soaking up in the rice! Also the manager and owner

Tags: Restaurants

Address: whom says his name is “”Yao”” is concieted and rude. On the 2nd time I complained to him and told him they really need to do better. He acted like he couldnt hear me and treated me like I was dumb. He then said “”I dont understand your english. do you speak english?”” HAHAHA. Asking an american woman do you speak english? He never admits his mistakes and acts like hes always right. I obviously dont speak japanese or whatever language he speaks but my english is certainly better than his and he will never be as good at speaking english as americans. I heard him talking to his employee saying “”this lady needs to shut up””. Right within ear shot of me! I think he needs to learn customer service and not be so rude! I talked to one of his employees on the 3rd visit (and my final visit) his employee said “”He never admits hes wrong and is rude to everyone. He doesn’t even realize he’s being rude””. Then the employee said “”dont tell him I said that or he will annoy us and ask us a lot of questions”” I feel bad for them. If Teppan Japan is still in the mall next year I will be very surprised! He will go out if he doesn’t learn customer service and treat his employees better!”

Website:

Phone: Valley View Mall Roanoke, Virginia USA

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