Complaint: On the 23rd of May 2012 I went to the Drive Thru and ordered the Steak/Chicken Mixed Fajita meal, got home, put it together and we began to eat. As I was eating a STAPLE that was in the food punctured the roof of my mouth !! I pulled it out (this was on a Friday Evening). After speaking to a Doctor, I that Evening, I went and got a Tetanus Shot. Also went to my Endocrinologist and had my blood work done. There was evidence of rises in certain levels of things that were not elevated before. I filed a claim with Taco Cabana only to be IMMEDIATELY and RUDELY being turned away from their Insurance Company, LIBERTY MUTUAL in Dallas, TX, first by a Ms. Atiqua Mackey (Claims Rep.) and by her boss an EXTREMELY rude lady by the name of Marge (didn’t get her last name unfortunately). After this immediate denial I demanded my case be reassigned. It was and is STILL being handled by a Mr. CLARENCE MAKWEMBERE. I do not know where LIBERTY MUTUAL gets their employees from but they are HORRIBLE !! To anyone who has an issue that requires a claim against Taco Cabana, I would STRONGLY suggest you hire an Attorney first instead of trying to deal with either of these Companies because they are NOT playing fair. I know that they are just hoping that I will go away. Oh, incidentally I NEVER received an apology from Taco Cabana for this incident either !! STAY AWAY ! USE CAUTION ! **WHEN AND IF THEY EVER GET AROUND TO RESOLVING MY CASE I WILL UPDATE THIS TO LET YOU KNOW WHAT HAPPENED **

Tags: Fast Food Restaurants

Address: 249 @ Louetta Rd. Spring, Texas United States of America



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