Complaint: I own an Amazon Fire TV streaming device which was indicating that it could not connect to my wireless (xfinity) router even though the settings showed that it was connected. I called what I believed was an Amazon service number but was actually this company (@Synch atsynch.com/faqs.html ). I spent quite a while on the phone with a u201ctechnicianu201d before I realized I wasnu2019t talking with Amazon technical service. Further, it was obvious from all the background noise that this was some sort of very large phone-in operation and the accent of the person I was talking with was very difficult to understand. I became very suspicious when he asked me to grant access to my computer! Keep in mind, he wanted access to my computer even though he was allegedly trying to help me with my Amazon Fire TV device!!! I granted him access to an old, laptop computer which I had recently had wiped and the operating system re-installed as I knew there was very little he could do to it or to me through it. He proceeded to find all sorts of u201csuspiciousu201d activity and IP addresses and wanted to transfer me to an u201cexpertu201d who could fix all this for me. The u201cexpertu201d was likely someone in the next room who, for the small price of only $299 could fix all my problems and guarantee me for live that none of my devices (computers, iPhone, iPad, etc., etc.) could ever be hacked. That was the point at which I hung up.By the way, I solved my Amazon Fire TV problem by removing power to the unit for a few minutes and then turning it bck on and I didn’t need to pay $299 to do that! LOL According to u201cSCAMGUARDu201d; of the top ten Scams of 2015, u201cTech Support Scamsu201d are the NUMBER ONE scamu2026donu2019t fall for this u201ctech serviceu201d or youu2019ll likely find that the hackers you need protection from are the tech service people you are paying outrageous fees to for u201cprotectionu201d.
Tags: Computer Service & Repair
Address: Internet USA