Swell Caroline Napa California

Complaint: This company fraudulently added a monogrammed ‘non-returnable’ item to my existing order. When I contacted Customer Service via email to inquire about the item and the charge, I received an abusive call from a Customer Service agent saying “I am confused by your email

Tags: Online Business

Address: because you ordered this item and there is nothing we are going to do for you.”” I explained that the one of the items they had shipped to me and charged me for was monogrammed “”EAC”” and that I had no reason to order an identical item to the item I ordered for myself with my correct initials “”JCR”” because “”EAC”” are not my initials nor do I know anyone with those initials. She groaned at me and said “”Oh well. You agreed to the terms and made a mistake that you’re going to have to pay for. That’s how it is.”” I very honestly explained to this woman just how offended I was for being accused of making this mistake. I explained to her that I had been very excited to get the item I ordered so I could see the quality and if I’d liked it

Website: I needed to call my credit card company and put a stop on my card before they charge me for something else. This is my first time dealing with this company and I will never deal with them again. I wish there was a good way to warn others what can happen when you order from this company. Absolutely horrible!”

Phone: I planned on ordering a necklace next. She replied: “”We would be sorry to lose a customer

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Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid Swell Caroline Napa California in any dealing and transaction.
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Swell Caroline Napa California is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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