Surf Media

Complaint: I saw an ad recently from this company on craigslist looking to hire at-home appointment setters and started laughing because the entire ad was filled with the same lies they told me when I went to work for them a few months ago. They said they have u201cthe best closers.u201d Well, I set many appointments for their u201cbest closersu201d and of the 15 Realtors they actually pitched, they closed one sale. One. I’ve been in sales over 30 years and don’t know of anyone that would call that u201cgreat.u201d And the ironic part about it is I was told after 9 of those calls, u201cIt went very well and they’re very interested.u201d So, even out of 9 great leads (according to them), they only closed only one. I think I was told they closed 75% of the people they pitched when I interviewed with them. As you can see, it was no where close to that. I ended up making about $2/hour with them. I also got a chuckle out of theu201cnext day payu201d they promise because it took 2 weeks for me to get paid…..and that was after constant badgering them for my money…..otherwise I probably would have never seen it. First, I was told, u201cWe brought in so many sales, our merchant account has been shut down for a week.u201d Riiiiiiiight. Never heard that excuse before. Points for creativity. Also, let’s say that did happen. Are you really telling me they didn’t have the cash on hand to pay me? So, I waited a week and contacted them and was told the money had cleared. Still no payment to me. I contacted them about 5 times a day for the next three days after that asking where my money was and kept getting blown off by the guy who they said handled that or was told, u201cYou’ll get it later today, we’ve been busy.u201d Their communication is beyond awful. After I was first hired, it took me three weeks to get u201ctrainedu201d…..if that’s what you want to call it. They kept telling me, u201cWe’ll call you on this day to train youu201d and then I never heard from them. Happened about 5 times over 3 weeks. Their excuse was, u201cSorry, we got busy. How about this date?u201d And their entire training was, u201cCall Realtors and tell them we have a new technology to bring them more sales.u201d That’s it. I talked to countless Realtors who said, u201cI get sales calls like this all the time. If you can’t give me more than that, I’m not setting a 20 minute webinar call.u201d I could have gotten at least triple the appointments if I had been trained better on what they offer. I was also told, u201cYou’ll be able to track all of your leads to see what’s going on in our back office.u201d Never happened. Instead, I had to email them, or call, repeatedly to find out what happened with the leads I turned in…..some of them I never heard back on (so, maybe they got more sales than just the one and didn’t tell me). Some of the people I set an appointment with I called to see what happened since they refused to tell me the status and the Realtor said, u201cNo one ever called. I waited by the phone and checked my caller ID and no one ever called me.u201d Nothing worse than busting your butt to set appointments and their u201cgreat closersu201d just blow off lead after lead after lead. Some of the leads were no-shows. That happens…..especially when you’re calling Realtors because they have last minute stuff pop up. But the company itself should never blow them off…..especially time after time after time. Ever. Like I said, awful communication all the way around……took forever to get trained (and it sucked)…..next to impossible to get updates on leads sent in…….had to beg and beg and beg for my check…….appointments get blown off. In fact, it’s now been 8 days since I asked about my last u201c2 great leads that were very interestedu201d and haven’t got a reply. Complete joke. They asked me to make more calls for them. I guess they think I’m a complete idiot who enjoys being lied to and blown off every time I want to know what happened to the u201cvery interested leadsu201d (their words)……and someone who likes to beg and beg to get paid. They also want you to play secretary. So, your job isn’t just u201csetting the appointment.u201d They want you to do all the follow-up work to see if the person is ready to buy and to try to set up an appointment for the closing call. That takes a ton of time chasing your leads non-stop for all the follow-up. That’s not mentioned in their ad. Of course, their only reply to all these problems was to blame me: u201cYou’re not setting enough appointments.u201d I hate to break it to them, but it’s hard to be motivated to set more appointments when they can’t close people….or blow them off…or refuse to tell you what happened to the ones you did turn in….or don’t get paid when you were promised. If their appointments setters were making all the money he states in the ad, why are they hiring 10 more of them? My guess is, most quit for the reasons I stated. Does their u201cnew technologyu201d actually work? I have no idea. All I know is they told me they pitched 9 of my leads that were u201cvery interestedu201d and only one of them ended up spending actual money on it. I do find it odd, though, that they wanted me to get as many Realtors in my city as possible. Usually when selling SEO and other services of that type to improve websites to get more clients, a company will usually limit it to 1 to 5 people they sell it to in each city. The all want the first page of Google and if sell it to too many people, it’s impossible to give them all the same promise. This is the first company I’ve come across who said, u201cGet all the Realtors you can in your cityu201d, so they obviously didn’t care about too many Realtors in one city having it. Don’t know if that was a big deal or not because their u201cnew technologyu201d was a secret to me. Lastly, most of the time I talked to their u201cgreat closeru201d it sounded like he was in a kitchen…..hardly what professional Realtors want to hear when someone is trying to sell them thousands of dollars of website marketing.

Tags: Search Engine Optimization

Address: Internet USA

Website: www.surf.media/

Phone: 858-345-9950

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