Complaint: Horrible Horrible Horrible. We Ordered chicken sandwich + iced tea. 8/18/2018 7:15 PM, Roseville on Douglas, CA, USA. I asked if the Honey Brewed Tea was sweetened. Sales gal said yes. Charged the credit card for the meal. Tried to fill the tea, got 3/4 full, and it ran out. Went to put ice, and there was no ice. She knew there was no ice before selling the drink. Said ice machine was broken. I complained there was no ice and no brewed tea. I trashed the 3/4 cup of tea and asked for refund. Sales gal said no, I have to drink one of the other soft drinks. She gave me another cup and a stainless steel bin with frozen ice stuck on the bottom, and a plastic spoon to chip the ice out. Could not chip the ice out, but after hitting it few times, broke a few ice cubes off the bottom of the stainless steel container, but still not enough ice. Embarrasing. Peiple could hear me hidding the container with a spoon. Wife was also embarrased. I cant drink sugar soft drinks so was hoping to tilt the brewed container to get the last of the tea out. No luck. No tea. Told her there is no tea. No ice either. She said it would take an hour to brew new tea. Still no ice. Asked for refund again, denied. Left it on the checkout counter and walked out. Will dispute credit card charge.Wife was also unhappy. They handled the sandwiches with bare hands, no clear plastic gloves. Never again. This subway needs to be shut down or the manager there fired, a gal with an Indian accent, dont have her name. Horrible experience.Never again will we go to subway, anywhere, I dont care if I am starving for a sandwich, no more subway.
Tags: Fast Food Restaurants, Restaurant
Address: 2030 Douglas Blvd, Roseville CA Roseville, California United States
Phone: (916) 772-2282