Complaint: My husband went to Subway on Feb. 11, 2006 to get 2 sandwiches for himself and our 3 year old son. My son got a 6 inch turkey sandwich. He ate about half of it and was full. I took one bite of it and bite into a large bone in the sandwich. I immediately called the Subway that the sandwich came from and told them about the bone and that they might want to check their turkey meat so that someone does not get injured. The lady I spoke to was very polite and took my information so that the manager could call me back. I called again a few days later and the manager was not there. I left another message and finally received a call back after 4 days. I explained what had happened and that we kept the bone and the receipt. He explained that he had been with the company for 18 years and that this had never happened, he said it in a condescending tone as if I was making it up. He went on to tell me that this was not their fault! He blamed the meat packing plant. His employee put a piece of meat that contained a bone that was almost an inch long in my child sandwich, a bone with sharp points on each side that could have killed him and he tells me it is not his fault!! He asked if we wanted sandwiches which I will never eat another Subway sandwich again for the rest of my life. I had my husband drop off the bone and receipt…which was a huge mistake. Since giving them the bone, they will not communicate with us. I took pictures of the bone and the receipt before we gave them to the subway general manager. Later, not wanting to deal with this rude man again, I contacted Subway by email and told them our story. To no avail…no reply!! I just want an apology and possibly a refund. I am just wanting to be treated like a human being, a mother! If anyone wants to see our pictures let me know. Moral of this story is since Subway is not responsible for their sandwiches always check before you eat or go to Blimpies!!! Thanks and Be careful, Beth Denver, ColoradoU.S.A.
Address: 5135 Chambers Rd. Denver, Colorado U.S.A.