StudyMode Reno Nevada

Complaint: I ordered Study Mode in order to help me in my education. I fell into the trap of buying their $59 (approximately) offer of better searches etc. Well, I am on a Mac ..and don’t know if that had anything to do with it but could not access their promised services. I had started a free account ..using another email address and I had signed on much later with my new email address and had created a new user name etc. Well, the person I talked to canceled the free account that I had forgotten all about and I started seeing the recurring every 3 months charge of approximately $59 a month on my credit card. Due to Christmas and other things, I wasn’t paying real close attention to my credit card account as this is one I don’t use as much. Well much to my surprise and dismay, I saw that Study Mode had continued to charge me after my cancellation. I disputed the charges with Capital One but they sent me a letter stating that I had not provided enough proof. ( I had sent them a copy of the correspondence that I found from “Sue Ann”” about how to troubleshoot the problems I was having etc but they said this wasn’t sufficient before hand. When I talked to the very nice customer service rep about my problems at Study Mode..she took down good notes and submitted them to Study Mode billing for a response to refund some of my money. This is the response I got: Support Team (StudyMode) Jan 31

Tags: Colleges & Universities

Address: 1:58 PM PST Hello Kathryn

Website: we can assure you that the account is canceled and you will not be billed again. Thank you for your understanding. Sincerely

Phone: Thank you for contacting us. We are sorry to hear you did not receive our response email sent to you in September. Unfortunately

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