Squaretrade San Francisco California

Complaint: BEWARE BEWARE AVOID. You cannot trust these individuals. You ever see “the rainmaker”” with matt damon? deny deny deny the claim . That’s how squaretrade makes their money. They are betting that you will give up. And you deal with a firewall situation talking to a pakistani call center to keep you spinning. Do your due diligence online research before throwing good money thinking squaretrade will be there for you. I purchased a new samsung phone from ebay and added the squaretrade warranty onto it for $67 dollars.A year later my phone a samsung Mega which I kept in a hard plastic case with a rubberized exterior started getting glitchy. I had to do a hard reset several times and it would work for awhile then not. The phone was not dropped and i never got it near water. The mega is a large phone it is a phablet.Squaretrade received the phone 8-6-15 and I did not hear from them for awhile. Then I called

Tags: Computer Service & Repair

Address: they did not contact me to explain I had to contact them.My claim had been denied because of physical damage due to a drop and water damage.I had not dropped the phone and before I sent it in I removed the sim card and none of the water dots had changed to pink or red. They are strategically placed in the phone to show when water damage has happened. I was then told by another individual that corrosion had happened. My warranty is the standard warranty covering electrical and mechanical failure during normal wear and tear.The call center is in Pakistan with polite individuals working with scripts. I was told several times about why my claim had been denied. Then they OFFERED to refund me the total premium of the policy. I have never heard of an insurance company offering to give money back. This is a red flag. I was told that it is the USB board that needs to be replaced. A $12 dollar item on Amazon and a $6 item on ebay.Then offered again to refund me the total premium.They then did not at that point return the phone to me. 3 days later on 8-17 looked online and the status of the phone was that it had been repaired.I called them again

Website: Do your due diligence-online research before throwing good money thinking squaretrade will be there for you.”

Phone: 1-2 hours of being on hold I get to talk to a senior claims specialist and I am informed once again of all that I heard last week and then the offer to refund my money. They then tell me that the phone has been repaired and is on it’s way to me

Share Review:
Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid Squaretrade San Francisco California in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Squaretrade San Francisco California. Lack of accountability is a major factor in determining trust.
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Squaretrade San Francisco California is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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