Complaint: I purchased a desk from Staples and the cashier suggested a 3 year warranty which would fix things that broke, even accidental damage by me. I got the desk home and the slide out key board tray was defective and broke. The desk was heavy and already assembled, I did not want to tear it apart and take back to store. So, I set up the desk without the slide out tray and used it. Shortly thereafter I noticed the desk was wobbly and actually coming apart at the seams. Plus the desk was chipped originally anyway but I overlooked that as well initially. Finally, the whole thing fell apart and I filed a claim online with SquareTrade. It was denied to my dismay and I called. The customer service rep said I would have to call the manufacturer, Waymart, to get a refund back. If the manufacturer determined it was an accident on my part (which it was not), they would send me a check or send someone to replace it. I went to their website and filed a claim and never was contacted back. I throught the darn thing away it had completely fallen apart and bought another desk from Amazon which is great and better quality. I will never buy again from Staples and was a good customer of theirs for years. The only thing the Store in Woodland Hills, CA was good for was reprinting my receipt. I located the original. I cancelled the remaining years of the warranty and prorated refund will be issued to me. Problem with that, they don’t ask how I want the money, they will be refunding it to a bank account which is closed from another state. Major Ripoff making the consumer jump through hoops to get something repaired. Word of caution, don’t buy these phoney ripoff add on sale warranties. Shame on Staples for having their employees push these worthless pieces of paper and charging people for it.
Tags: Computer Furniture
Address: 360 3rd Street, 6th Floor San Francisco, California USA