Complaint: I received a pop up chat notication on my computer saying to contact pc support because my computer was infected with several viruses. I contacted the number provided and was told by the agent that she could run a quick diagnosis scan for $39.00. after an hour on the phone and access to my computer she indicated that i needed to purchase an additional program ad-ware antivirus for $199.00 which will keep my computer safe for a year. the agent told me that i will receive a confirmation email with a link that will allow me to download the program to my comouter. after the transaction was made a tech was supposed to start the repair that could take up to 6 hours and for me to not cut off the computer while the repair was being done. i never received the confirmation email to download the program and the receipt didnt have a link to click on that would direct me to the program. i made several attempts to contact the tech by chat and they never respond to any messages that were sent. i also called the number listed 514-733-2571 on the receipt several and each time was on hold for an more than an hour. the program was never installed, no contact with anyone after the initial call and my card was charged $238.00 for service never rendered. this company is a fraud and ripoff and uses innocent people to make money off them. i would like a full refund and this company banned from being able to take advantage of innocent people.
Tags: Computer Service & Repair
Address: Internet USA
Phone: 5147332571, 8666820647