Complaint: This is a complaint I have with Mr. Todd Spears, aks Groundswell Logics, I purchased his Cloud Prospect Machine. This is a desktop base seo offline software program that is suppose to generate reports for none mobile ready website with a score rating informing website owners that their website needs to be updated quickly to avoid the Google penalty that was established on April 21, 2015, and lose their ranking in the search results. It sounded great and the sales copy was just like most IM sales copy promising that their software will generate reports that you can email website owners with their non mobile ready website with a report and a screen shop of what their site looks like as a non mobile site.. I made this purchase on 5/7/2015 and for two weeks it was working pretty well, going into my third week some reports was not generating like it claim to do. I contacted his support and explained that the report were not generating and can he or his staff look into it. He personally replied and said that he would have one of his developers look into it, and told me to send him a screen shots so he can review it. I suggested what I thought was a better idea that is if he can see if he can generate the reports on his end and then I would know if it is on my end. I did not hear back from him for a few days, so I was a bit upset because I had two clients that I wanted to give the free reports to, and I mention that to him. I did not appreciate the way he handle the situation and I told him that it was bad and his support was not giving me the best service. He took it personal. so I decided that I don’t need this this program this is not what I had expected so I reuested a refund asap. and he never reply back.. He burned me for a total of $165. And I sent him several emails letting him know that I was still within the 30 days and for him to honor his refund policy. If any marketer who feels that they want to purchase anything from this person do so with caution, and make sure it’s with a card card that your bank will help you get back your money without filling out forms of paper, and writing a letter describing the situation. This busines in my opinion is not credible and honest. Do not bother to try and make a dispute with Paypal because they are not your pal they will always side with the merchant because they say they do not refund in tangible items such as downloadable software, it has to be a product, and these merchants know the rules of the game and how to legally swindle your hard earn money.
Tags: Internet Fraud
Address: 2258 N. Broad st Philadelphia, Pennsylvania USA