Samuels Jewelers Store ID# 407- Kansas City, MO – Very…

My wife took her ring in for cleaning and a loose stone mount repair. They sent it in of course to have this done. A week later my wife went down to get it and they said it and 14 other peoples items had been lost! They would not give any package tracking info to us or any other that were there. This seemed odd to us. This was on a Friday, and they said on Monday they would start replacing lost rings etc.. so almost a month has gone by and still no replacement! They offered one replacement stone of less quality and lower price than her lost ring, which my wife promptly declined. Now they just keep saying that other diamonds will be coming in. Corporate office is just as bad. They only believe the rude and dishonest manager at this store…her name by the way is Casey. While we wait for a conclusion I thought I’d post this for others. BEWARE of Samuels! DO NOT SHOP THER! They are con artists. I really believe they are committing Insurance Fraud!

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Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid Samuels Jewelers Store ID# 407- Kansas City, MO – Very poor customer service- Lost my wife’s 25th year Solitaire in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Samuels Jewelers Store ID# 407- Kansas City, MO – Very poor customer service- Lost my wife’s 25th year Solitaire. Lack of accountability is a major factor in determining trust.
Because unlike Beware.org, other websites get paid to remove negative reviews and replace them with fake positive ones.
Samuels Jewelers Store ID# 407- Kansas City, MO – Very poor customer service- Lost my wife’s 25th year Solitaire is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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