Contracted with SalesNexus in December 2010 for their CRM online service. I originally paid $2159.00 for one user annual license, including the Quick Start assistance in helping setup/customize layout. Their CRM software programming, without my authorization, sent out improper email to most if not all of my entire email database (thousands) stored in their CRM system. In the recent past there was a problem where 3 emails were sent out by mistake of which their system has no efficient way for me (client) to stop. The worst of all was when their own system through fault of bad programming or human error on behalf of one of SaleNexus employees dramatically hurt my business reputation where I have lost not only solid reputation but many customers that refuse to be communicated with in future. The worst thing a CRM system can do is to improperly send information to the customers recorded in the system without consent of the CRM system owner. SalesNexus could not provide an explanation for why this event took place other than stating they did not understand why it happened. I requested a refund of costs associated with the fees paid to SalesNexus for the Quick Start setup help program and first years fees for single licensed user, did not receive a response (did not ask for further damages for initial offer of settlement but now must resort to filing lawsuit).