Rosetta Stone Virginia

Complaint: Today I contacted Roseta Stone’s customer service department concerning a Spanish Language Instructional Software program that my sister purchased in 2008. Her daughter was planning on studying Spanish but quit after the first week. The software package was very expensive. The copyright date is 2007 so it’s 9 year old software that was only used a couple of times. I was calling to ensure that my nephew would be able to use it. He’s taking Spanish in High School and needs all of the help that he can get. The software was purchased from one of Rosetta Stone’s authorized dealers on eBay. Apparently Rosetta Stone does not back upit’s authorized dealers. I provided Rosetta Stone’s customer service department with the activation cvode of the software and was told that the code was fraudulent and that my Sister had not purchased the software from an authorized dealer. In other words I was called a liar by their staff. I have the box full of software and the card with the activation code on hand. This was NOT downloaded software. Do not buy from this company! If your computer crashes and you have to reinstall you will be unable to do so. Look online at all of the complaints! There are many alternatives available these days and for the price that Roseta Stone charges you can hire a tutor for your child. Alternatives: Dualingo, Fluenz, Rocket Languages Premium, Babbel, Simon & Shuster Pimsleur Comprehensive, Transparent Language Online, Living Language Passport & Living Language Platinum to name a few. For simple vocabulary tests there are many free sites online and very cheap software available at outlet stores such as Dollar General. Example: $150 to $200 can buy a lot of software or tutoring. If you spend that money on Rosetta Stone you are buying NOTHING! You are leasing the software for one use. YOU WILL NOT BE ABLE TO USE IT ON ANOTHER CONMPUTER OR SELL IT WHEN YOU”RE DONE WITH IT!”

Tags: Computer Software

Address: Internet USA


Phone: 800-ROSETTA

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