Wheel Works

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Wheel Works

Wheel Works Lifetime Alignment Does not Includes Tire Rotation Los Gatos California!!. About a year ago I bought a Package which includes four tires with installation and lifetime alignment from Campbell Wheel Works Shop. The person who was selling me Lifetime Alignment package told me that it includes lifetime alignment and tire rotation as long as I own the vehicle. The reason I bought a lifetime alignment package was that includes tire rotation and also that I can go to any Wheel Works Shop and they will honor the package. I trusted that sales pitch but later found out that it was just a plain deception to make me spend more money as other stores DO NOT honor such terms. I went to Los Gatos Wheel Works shop two times in a row and they totally refused to honor tire rotation. They told me that lifetime alignment does not include tire rotation and should be a separate order. I was totally surprised and told them that Campbell Wheel Works told me that it includes, the salesperson at the front desk told me that it DOES NOT include and should be ordered separately. The first time I asked them to do a tire rotation and even though they put on a paper that they did it, they DID NOT as I put secret marks on the tires to make sure that they were indeed rotated. When I came home, I looked at tires and my secret marks were exactly where I put them. The second time they totally refuse to rotate my tires. Frustrated, I called Campbell shop and asked them if tire rotation is included in lifetime alignment and Roy form Campbel shot told me that it does include in lifetime alignment. Because Los Gatos Wheel Works shop refused to honor tire rotation my wheels thread is worn out by almost 50% in 20,000 miles and they suppose to have warranty more than 65, 000. Next time I WILL NOT buy tires from Wheel Works as (((REDACTED))) offers a true tire rotation for FREE for the life of the tires. I am not sure if Wheel Works actually did the alignment to my wheels, because talking to an alignment specialist, he told me that tires cannot wear that fast if the alignment was done properly.

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