I had a terrible experience with Westjet as well. I was flying home to Moncton from Toronto on May 5th, 2010. They had us all board the plane on time which was nice, however there was a lady that was sick to her stomach all day and refused to get off the plane. It took them an hour to decide to tell her that she needs to get off, then it took another 30 minutes to find her luggage. Finally we were ready to leave, as we started backing out, the door this attached to the airport, banged into the plane and left damage so guess what? We all had to unload and wait for a new plane. We didn’t even receive an apology!! Because “it wasn’t their fault”. I ended up getting home at 3am instead of 11pm and had to work the next morning at 8am. I told them about my experience on their website the following day and I still haven’t gotten an apology. The flight attended was even walking around the front of the plane with her shoes off. Not a good experience.
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