Vueling Airlines

Phone: +43 123 046 1105

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Vueling Airlines Review

Vueling Airlines

I was booked to fly from Cardiff to Alicante but unforeseen problems meant the journey to Airport meant my journey took 4hours instead of 2hours 30 minutes . Roads into Cardiff closed because of a protest .I contacted airport explaining my predicament and they said they would try to help. However when I arrived at airport the Check in desk was closed. I asked at customer services to check if anything had been done following my phone call but eventually told couldn’t board. Flight was not due to leave for another 30 minutes. I travel frequently on this flight which is 10.40 flight VY1241 which doesn’t even arrive at Cardiff until after 12. By the time passengers and luggage taken off and plane cleaned boarding doesn’t start until after 12.30 . Cardiff airport is small so it only takes 5-10 minutes to get from check in to gate so I’m sure I could have got to gate without affection departure. I was able to fly next day but while booking customer services had problem getting price as 50 euros being displayed but told I had to pay full price 125 Euros . As I had already paid surely should have only paid a transfer fee! As a result of refusal to board had to catch 2 buses and a train to get home and then a taxi train and bus to come back next day. This stress and hassle could have been avoided if only someone had used some compassion and taken into consideration the fact I had tried to get to airport on time but circumstances beyond my control made me late. Would I have been allowed to board if I had checked in on line? Apart from losing a day of my holiday I incurred extra expenses which could have been avoided. I travel six times a year to Alicante but no effect was made to help on this occasion so I paid twice for the same flight . Can any refund be made as a gesture of good will?

14 Comments

  1. Jeffrey Niewieroski May 25, 2020
  2. Logan Pansullo May 25, 2020
  3. Alonso Baucher May 25, 2020
  4. Weldon Bretado May 25, 2020
  5. Ardelia Lovgren May 25, 2020
  6. Christiana Stachowiak May 25, 2020
  7. Saul Merwin May 25, 2020
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  10. Sharyn Millage May 25, 2020
  11. Gianna Kuhnen May 25, 2020
  12. Brian Wangerin May 25, 2020
  13. Edmond Finnigan May 25, 2020
  14. Mozella Kase May 25, 2020

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