After a long drive in a friend’s BMW, I realized that I wanted that kind of car in my life as well. I decided to get a new BMW for myself. I chose to go for a BMW not only because of its performance but also because of its looks and feel. Although I knew that the prices of the cars were quite high, I had decided that I was going to go to the ‘finance’ option. I was advised to go to Vista BMW Pompano Beach since it was the nearest BMW Dealership. I have this habit of checking a place’s website (if there is one) before going there and thus, I checked Vista BMW Pompano’s website too. I saw that many new arrivals had been listed online and after snooping through all the options, I shortlisted a few and decided to go to the showroom and know more about them by looking at them in person.
I went to the place in the afternoon after returning early from work. I reached the place around 4 P.M. The moment I went in, I was approached by a salesperson himself. It seemed that he had been waiting for a potential customer for some time. To be honest, I was scared by this sudden incoming of another human being. After this sudden incident, I showed him the list of options that I had with me. After taking a look, it took him some time to get hold of the availability list. After a quick check, he took me to the spots where some of the cars were parked. I asked a lot of questions regarding the features of the car. After a while, it seemed that the salesperson was getting irritating. He did not answer my questions properly, ignored them and to top it all, he went away after I asked him to show me other cars. After this, I had to go and seek out the manager who called another salesperson to help me out. I was shown a car which impressed me. After completing half the paperwork, I was told that the option of finance was not available for that particular model. My only question to them was why it was not told to me beforehand?
As I was walking out, I heard the manager make fun of me in front of all the staff members. I did not want to start a fight and so I walked out of there without turning back.
This was not at all what I expected from them. It was quite hurtful to be made fun of just because of not being able to pay for a car at one go. I did not expect this kind of unprofessional behaviour from the people working at a showroom of such a prestigious brand. I would not recommend anyone to go to Vista BMW Pompano Beach as there is no such thing called ‘professionalism’ in people over there.