I”ve went to Vincent watch to replace the watch strap holder of my girl”s watch and this auntie sales girl charged $10 just for the rubber holder. She claimed that the price is reasonable as the quality of their holder is excellent bla bla bla… so I took up the offer. Unexpectedly, that “excellent High quality rubber” holder snapped within 2 days and we went back to the shop to request for a replacement. Unfortunately after several attempts, the auntie service staff wasn”t around and all her colleagues claimed that they can”t do anything for us as we are not served by them. Finally, we had no choice but to intentionally visit the shop on a day that she would be around. To our surprise, she refused to replace it for us and claimed that we must have dropped as our strap watch is thin. I was shocked by her comments as she is the one that chose the rubber holder for the watch. I mean why would she recommend a holder that she thinks is not suitable for this strap! I hope the management of Vincent watch could review the quality and professionalism of their service staffs!