Beware of USAA
I was a member of USAA for 15 years. In 2005 my mother had chemotherapy which led to huge medical bills and financial troubles. In 2007 I applied for a USAA checking account. In addition to being denied a checking account, USAA cancelled my online access to my auto insurance and labeled me a “security risk”. Due to a derogatory financial report that USAA solicits from a 3rd party company, I was no longer able to acess the USAA website, auto insurance increased, and a simple checking account application was denied. This is the most ridiculous business practice I have ever heard of. USAA valued its customers at one time, but now this company is reorganized to maximize profits by mimicking the same unscrupulous business practices that led to the collapse of the banking industry. Read the complaints people, notice the trends. USAA is under new leadership. Leadership that views all of its loyal customers as fat turkeys long past due for their holiday slaughter. In the next ten years this company will follow a pattern seen far to often in businesses; increased financial success leads to abandonment of ethics over time. The tail is now wagging the dog in USAA folks.