I was meant to get a refund when a French class couldn’t be scheduled on time. It has not arrived, although the whatsapp contact has promised this three times now. Initial payment was made November 14th and my email (which I signed up with) is [protected]@outlaw.ie and phone is [protected]. See whatsapp exchange below. [22:40, 25/01/2020] Jane Russell: Hi Tracey, my refund hasn’t come through, can you please update me on this? Thanks, Jane Russell [14:37, 27/01/2020] +[protected]: Hi Jane, already sent another follow up with our payments team and asked them to process it soonest as possible [14:48, 27/01/2020] Jane Russell: Thanks Tracey [15:05, 27/01/2020] +[protected]: You’re welcome and we do apologize for the delays [15:20, 27/01/2020] Jane Russell: No problem, many thanks for following up on it for me [23:45, 10/02/2020] Jane Russell: Hi Tracey, texting as this refund still hasn’t come through yet. Can you please advise? [14:53, 12/02/2020] +[protected]: Hi Jane! Will send a follow up today about your refund [15:46, 12/02/2020] Jane Russell: Please do as I am escalating this with my bank at the moment [15:50, 12/02/2020] Jane Russell: I also in the process of leaving reviews online for the company [15:51, 12/02/2020] Jane Russell: I work in media and will be letting my consumer affairs colleagues know about this as well, so I’d really appreciate a definitive response this time as to when the refund will appear. Thank you.