I’ve spent way too much money at Tim Ho’s because of convenience, especailly when I have to work graveyard shifts. As I’ve complained before, the quality is way down along with the sizes of EVERYTHING since tim hortons was sold to Wendy’s many years ago. Heck, prices are up too (not that most of us have noticed the changes).. but think about it.. 7 years ago you could barely finish a single apple fritter, it cost you 64 cents with tax, and it was baked FRESH in the back a few hours earlier! Now, before I get into TOO much of a rant, this complaint is about a specific incident. Unfortunately, out of convenience, I have spent a few thousand dollars at Tim hortons every year (between my girlfriend and myself). That will likely be changing now. A week ago we went to the CedarHill Tim ho’s, got a couple XL drinks (for about 5 bucks) and a muffin and donut. I wanted a honey crueller, they don’t compare to the original.. but they’re one of the donuts that I still find ‘good’, or so I thought. This one was the SMALLEST I have ever seen. almost as small as a muffin. It was also almost completely un-iced. I did not return to this location for about a week beause it doesn’t have a drive-thru. When I did return, I ordered the drinks for myself and my girlfriend and then mentioned my dissapointing honey crueller from before. The worker behind the counter (who may have been a manager? ) was extremly rude, attempted to embarass me infront of the line up by questioning why it took me a week to complain. I explained that I had eaten the donut after driving away, and was dissapointed. I stated I hoped it would be replaced with a proper honey crueller. He laughed and told me he couldn’t help me. I am a professional that has spent way too much on empty calories at this imposter of a good Canadian business. The impolite Asian man behind the counter of the Cedarhill tim hortons in Victoria yesterday, March 16th needs to grow up and get some customer service skills. I hope you’re reprimanded if you continue to be so impolite, especailly to a repeat customer such as myself.
This complaint and/or review was posted on Beware.org on 13:42 pm, April 20, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/tim-hortons-80/.
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