Thriveworks Thriveworks/Credentialing.com Did not complete the credentialing process however kept payment for service unrenedered. Lynchburg Virginia!!. This company does not understand the credentialing process at all. Nor did I until I had to clean up their mess. After three to six months of waiting for progress to be made on our companyu2019s out-of-network credentialing/registration with Aetna, BCBS, Beacon Health Options, Humana, and United Healthcare, we decided to contact the companies ourselves to view the progress. Although we were notified that we would be “good to go in a few daysu201d or “should be done within a couple week,u201d after speaking with each company, NONE of them had ANY information on us. After asking Credentialing.com multiple times the status, we were told that they were working on it still. After voicing our frustration, our representative was changed. As a result, we were motivated to look into the process itself, with each company and to hire yet another individual to complete the credentialing process. After researching BCBS registration, we found out that it only takes one document and 14 business days to start filing claims out-of-network. So, after telling this company how BCBS does it, they started doing it right. We spent well into the thousands, approximately $5000. We, for the most part, have credentialed ourselves. Thriveworks would not refund any time of payment. The staff is extremely inexperienced.
Phone: 617-725-2620 Ext. 153