thornton cable jay cableboxandmodem.com has worse customer service then comcast Internet!!. I mailed a Check To Thornton Cable on 11-22-2019 for a cable box. When I received the box it never worked. I repeatly called Thornton for support, but did not get a call back. I then called comcast to help me. Comcast needed the serial number of the box to finish set up. When I told the operator the number she said that the box was stolen from a comcast service center in chicago and that I should return the box to comcast. A few days later Jay from thornton finally called me back when I told him I could not get the box to work he said he sent me the wrong box. When I told him that comcast said it was stolen he said they say that because comcast does not want people to buy there own box. At that point I told Jay I just want my $110 back. I continually call and I get a women who tells me she tells Jay but he is busy to call me back. I also have sent e-mails. I called Comcast fraud office about a week ago to check the box and they said the same thing as the first operator that it is a stolen box and is the property of Comcast. Now I wonder if this is a big scam where Jay gets boxes stolen from comcast and sells them to everyone who thinks they are getting new boxes.