I ordered a new bedroom set with the two matching night tables. I went to unpack the bedroom set and noticed that The Brick ordered me a black and brown night stand instead of both being black. I called today and was told that because i didnt open the boxes within 7 days that they wont exchange it even thought it was their error. I have left two messages for a manager and none have been returned. I purchases all my furniture for our new house at The Brick and I am completely regreting it. I have never seen such horrible customer service in my life. I asked the representive I was talking to on the phone what i was suppose to do with a black and brown night stand and she told me “that your problem now”. I am so upset with how i have been treated that i will make sure i tell all my clients not to shop at The Brick ever.
This complaint and/or review was posted on Beware.org on 04:05 am, March 13, 2019 (CST) and is a permanent record located at: https://www.beware.org/review/the-brick-71/.
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