One week into sign up for internet and optik tv connection, I requested already to get out of the contract of 3 years! It has the lousiest customer service as i have to queue at least for 30 minutes, all for nothing, ending up not connected at all. Internet and TV connection was crazy… there is no truth to their advertising thAT one can use 6 TVs as written in their FAQs, just learned that I have to rent a digital box per TV at 5 dollars a month, worse is, i have to pay 75 dollars each for installation! I dont even know if they will include a remote for each digital box! I called on the customer service line, queued for another 30 minutes, and at middle of conversation, line was gone… I was requesting getting off contract because I am totally pissed off with service, and the crazy fees telus was asking… the agent made it worse saying I have to pay 10 dollars each month for TV and 13 dollars each month for internet, for 3 years! I will pay almost 1000 dollars to TELUS for the lousiest service ever, and that is totally crazy! Dont ever subscribe to this promo, it is a big scam I believe!
This complaint and/or review was posted on Beware.org on 03:21 am, March 23, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/telus-optik-tv/.
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