We advised Telus we would not be continuing our association with them after our contract expired (with only two weeks to go! ) and then our phones died completely. Seeing as how we had newly activated phones and a new carrier, we had our ‘old’ phone numbers transferred to our ‘new’ phones rather than go through the bother of trying to get through to Telus.We had approxemately $95Cdn due for our bill for the month. ‘Bilk-us’ billed us $230.75 as we had unwittingly ‘cancelled’ our contract when our phones were transferred over, and this was our ‘penalty fee’ (for the TWO WEEKS left on our contract? ).As we only owed roughly $95 for our last bill, how can a ‘penalty fee’ be assessed at $230.75? Customer service was NO HELP AT ALL. They took the money and ran. COWARDLY ACT against a pensioner.. We’ll never deal with Telus again.
This complaint and/or review was posted on Beware.org on 00:10 am, April 19, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/telus-mobility-60/.
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