Telus Caya Davie Street

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Telus Caya Davie Street | Customer service

I signed a three year contract with Telus for a phone from the Caya Davie Street store. I returned to the store 2 months later because Telus charged me for a service I did not ask for, and also because a feature of the phone stopped working. I was met with surliness, bad customer service and absolutely no interest from the employees of Caya in helping me to solve these problems. When I asked them to please call Telus and have the mistaken charges removed, they called Telus and handed me the phone. I couldn’t believe it, thi s arraogant ‘customer service’ person refused to help and wanted me to do her job! With regards to the other matter, they more or less told me I was wrong and they were right, at which point they referred me to another cell phone store for service, that they could and would do nothing about this matter.Caya is a total fraud, has nothing to do with our queer community, has nothing to do with you once they’ve sold you a phone and contract, do not offer any kind of fowwow up service and should be avoided at all costs. It’s a Telus marketing – brand scam : beware

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