Telus has cancelled my phone service without notice. I was unemployed at the time an was unable to make the payments fully. I called several times to notify them and I said i will repay everything when I have the money (as soon as i get employed). First thing when I got a job, after about a month I called back to arrange a payment for the previous balance. One clerk said it was fine, but i guess “forgot” to put it in the system. so My phone was disconnected… 3 times. And overtime they charged me a connection fee!! I made a payment of $100 on Jan 20th and 3 days later they disconnected my phone because I had $40 remaining on the balance. I used to be with rogers and I never heard of this before! No one disconnects the phone because of $40 remaining on the balance. They discontinued my account AND they want me to pay for breach of contract. This is ridiculous. NO company should be able to get away with doing things like that!! Oh and did i mention that 2 clerks and 1 manager told me three different things. One said they will charge me $280 for the breach of contract, another one said $300. They can’t even get their staff on the same line, forget helping customers. Absolutely NO SYMPATHY toward customers who lost their jobs. And a manager telling me to “shut up” and “clearly you don’t understand how payments work” is definitely not acceptable. DO NOT GO WITH TELUS. TELUS SHOULD BE BOYCOTTED and collective action should be taken for their incompetent service and employees.
This complaint and/or review was posted on Beware.org on 03:04 am, March 22, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/telus-120/.
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