I waited 25 minutes for a latte that I had mobile ordered. The app said the wait was 4-8 minutes. After 25 minutes, I asked for a refund because I had been waiting so long, the barista didn”t even apologize or offer to make it. He simply asked what it was and how I paid. He refunded me without a word. This is not the first time I”ve waited more than twice as long as the app”s estimated time.