My leather sofa started to crack after about 7 years i have a 10 year warranty to cover staining and cracking. I called stain safe to make a claim i’ll make this short after alot of calls they denied my claim because i didn’t report the cracking within 14 days like it says on the warranty card… BUT my card says this is word for word” ALL WARRANTY CLAIMS MUST BE REPORTED WITHIN 14 DAYS OF THE STATING THAT LEADS TO THE WARRANTY CLAIM” does not mention cracking… Am i wrong on this does this not mean only staining has to be reported in 14 days.
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