Shaw Direct

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Shaw Direct | Horrible services

I’ve been with Shaw for about 5 years. I have had nothing but problems. I’ve moved 3 times in 5 years within the same town and everytime I have moved they shut down my account, opened a new one and sent the old one to collections without my knowledge. Meanwhile im still paying and receiving services through them. Also anytime my hubby would call to change anything on the account they would assume he also wanted a new account opened and without his knowledge began a new account for him. One time we had 6 accounts open in our names and had no idea until our services were shut off and I had received collection letters for our “closed accounts”. Well it took weeks and a million phone calls and lots of detective work on my part to clear it all up. Then 2 weeks later shaw comes and disconnects our services again! When called they tell me it was a mess up with the billing of my account and they will get a tech to my house In 10 days to turn it back on… 10 Days! Then the tech doesn’t show up! I call again… Finally 2 days later my cable and internet is installed. Three days later i get a bill for 150.00 for 2 months of services and my cable/internet was turned off more than it was on! A week later… Get this, Shaw turned off the services again. The excuse this time? We think it was a mistake and the shut off notice was for one of our nieghbours perhaps. I was then told it would be another 10 days before anyone could come turn my services back on! Wow.. Wow. So i asked to speak to a supervisor … Well called all day and spoke to 10 different employees and noone would transfer me or even tried to get one on the phone. I had to wait for someone to call me in 3 – 5 business days! When I finally had enough I asked to be switched to the cancellations department they were conviently closed. What a joke! Worst service ever! Nothing but problems. STAY AWAY

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