Phone: 844-394-3282

Comments Rating 1 (1 reviews) If this is rescue, then next time just send a brick Internet!!. securedatarescue does none of this. On Sept 7 I sent a hard drive to them for their claimed $199 recovery service which was advertised to take 10 days. On Sept 14 they informed me that they needed to repair the drive which would cost an addidional $144 before they could attempt recovery. In spite of this sounding fishy I agreed on the next day and waited for them to complete the job. On Sept 18 I was informed that the “repairs” were completed and that they would start recovery in around 4 days. On Sept 25 they allegedly started recovery and on the 27th they informed me “Our data recovery technicians have successfully completed the recovery process! The successfully recovered files have been uploaded to a brand new replacement drive and you’ll receive a confirmation email after the replacement drive has been shipped back to you.u201d Note here that they claim to have successfully completed the recovery process… THIS on 27 Sept. Later that day they send: “This email confirms that we’ve packaged your shipment and it is currently in transit back to you. You’ll be receiving notifications from FedEx as the shipment moves through the processu2026.u201d So shipped on 27 Sept. According to the page they link me to on their emails the item was shipped FedEX 2nd Day… I requested a tracking number on several occasions, including using the “Live Chat” they claim to provide but is never online. The promised response within 24 hours never happened in response to several email and “live chat” (offline) requests. On October 3 I had enough, considering in delay on the part of FedEx I still had not received my drive. Only after threatening to challenge the credit card transaction do the reply with a sea story: “Good morning. During the post-recovery process one of the checks we have failed, which was that there was just 750MB of data recovered and the drives filesystem reported holding more, indicating the extraction process failed. This typically happens when a drive is reformatted near failure ( IE you mentioned in your original note how the computer stopped recognizing the drive. If at some point the computer said the drive needed to be initialized/formatted to work with it and that was clicked, it’s normally something like that which creates this issue ). We put the drive back in queue to re-complete the extraction process, which was started again yesterday morning. I’m sorry this part wasn’t communicated earlier, the person who was doing the post-recovery didn’t remember going as far as marking the drive as shipped. I see in one of your below messages that by the end of yesterday you were protesting the charge. Please let us know if this was the case as it would save some time from us re-marking the drive as shipped and intercepting it to have it returned once the credit card dispute posted. If you haven’t, the recovery will hopefully complete shortly, and we can offer to overnight the package to make up for some of the issues, as the $199 package you selected doesn’t utilize 2 day service, but rather Ground, which based on your zip code is 2-3 business days. Only our $699/$999 expedited packages offer FedEx Express shipping.” SO, the “recovery” was not completed but my card was charged. The recovery was not completed but the drive was shipped, but it wasn’t shipped and sat somewhere from Sept 27 through Oct 3. Their only concern is the chargeback… Awesome Customer Service… NOT. An outright lie concerning shipping as they stated “as the $199 package you selected doesn’t utilize 2 day service, but rather Ground, …” while the page clearly shows Second Day Shipping. When I challenged their lies they responded that they were stopping the recovery process, destroying any data recovered and returning my drive. In their FAQ they state: ” The less you try and use the drive the more likely we will be able to recover data from it. Think of it like a hole in your shirt. The more you keep picking at it the bigger the hole gets. If you think of the issue as a hole and each time you try and turn it on to get data from it as the picking, that’s essentially what’s happening. The more you try and recover it, the harder and potentially impossible it may be for us to extract the data off of the hard drive.” Now I will be receiving a drive with a hole THEY picked at extensively, worse than what I sent in the first place. In addition I have lost almost an entire month waiting for what was claimed to take 10 days. I also am now waiting for a refund on a credit card for a charge that was supposed to ONLY happen AFTER recovery was completed. Obviously doesn’t do as promised, they don’t recover dats, they don’t wait to charge you until recovery is completed and don’t tell the truth. I should have known better than trust anyone who hides behind email and has NO Customer Service contact information. Avoid them…

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