Sears Canada

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Sears Canada | Kenmore Front Loading Washe

We purchased a Kenmore front loading washer and dryer team from Sears Canada in the fall of 2007. A few weeks ago one of the three computers in the washing machine was determined defective by their technician when he was here. Turns out that computer defects are only have limited coverage for two years after purchase. Defective product and we are forced to pay 375.00 for the part plus the technicians fees for swapping out all computers to figure out which one is defective.On top of it all, I have been calling into the service department because they never call you and follow-up on anything. We have been waiting for our parts to come in for weeks. So much for their comprehensive network of parts and services.

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