On February 29th, 2008, I was told that I would be getting unlimited local calling until September 3rd, 2008 as compensation for a wireless plan error that the representative made.The agreement was made over the telephone (bad move, I know) and there is no way that I can think of to prove that this agreement was made (even though they say they “record” all phone calls). It should say it in my account history, but it only goes back to April (so they tell me).The problem is that I was under a joint account, but I had separated from that account around March to have one under my own name a few weeks later. Apparently the note was not copied into my account history and now Rogers claims that they can’t do anything about it because it’s not under my name. I got the first 3 months of unlimited local calling, but it stopped after June.One of the representatives looked into the account of my partner’s, found it, but still told me that I can’t get it because it’s not under my name. Now I am being charged for calls that I did indeed make, but should not be paying for. My bill last month was $310 when it is supposed to be $45. I have not paid for it and refuse to until the problem is solved.If there is some kind of online petition or protest against Rogers, please notify me ASAP. I will do ANYTHING to prove them wrong and make them fix the problem they have brought upon themselves.
This complaint and/or review was posted on Beware.org on 12:44 pm, March 14, 2019 (CST) and is a permanent record located at: https://www.beware.org/review/rogers-wireless-18/.
The reviews & complaints posted about Rogers Wireless was submitted by a member or guest on this website. Any and all opinions and information are published as is. Beware.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Beware.org cannot be held liable for the complaints and reviews posted about Rogers Wireless as per Section 230 of the Communications Decency Act.