Quick Books, Stripe & Square These Companies are all responsible for almost putting our company out of business and may succeed, time will tell! Internet!!. So my hubby and I got our new business license this year (Feb. 2018) after working many years for a big corporation and being treated unfairly. We were so happy to venture out on our own until we encountered Quick Books, Stripe & Square in that particular order! Our company’s very 1st project started just this month (April) and we were excited to be getting paid by our client because we had used all of our savings for the business and needed this money to pay our contractors, insurances, etc. I initially found Quick Books and was happy that I had setup an account with them so it would be easier to get paid by our clients/customers. After verifying everything with Quick Books my account was setup to take payments and send out invoices. I sent my 1st invoice on April 2, 2018, to which my client paid immediately. The invoice showe paid in Quick Books and I received an email stating that my funds would be routed to the bank that I had already had verified in their system in 1-3 business days. I was excited and realized even though i needed the money like yesterday, they were on the way, so I waited 2 days. On the 3rd day I contacted Quick Books and asked where were my funds? The rep stated that Quick Books did not pickup my payment but their partner Stripe did and I would have to contact Stripe in order to find out what their rules are on the processing of my funds. I then told the rep that I was recordig the conversation from here on because I didnt even know that I was to be dealing with Stripe or who Stripe actually was. When I initially got my account setup with Quick Books there was no mention of my payments going through a 3rd party processor and I needed my money like yesterday. The rep gave me Stripe’s number and had me contact them. I called and immediately told them that I was recording and asked where were my funds? The Stripe rep stated that because it was my very 1st transaction I would have to wait 7-10 business days, to which I stated thats not what my email from Quick Books stated when I became their (Quick Books) customer. The Stripe rep told me that I would have to take that up with Quick Books. Anyway, I asked if there was any way that I could get my money faster through their company because I really needed those funds and basically my business would tank without the funds. The Stripe rep stated that there was nothing that Stripe could do and for me to call Quick Books again. Then out of nowhere the rep stated there is one option. He stated that I could refund the money back to my customer and then open a Merchant account with Quick Books themselves in order to get my money quicker. I specifically asked him if that was an accurate statement and if so how do I do this (while still recording him). He walked me through thee process and stated that he would route me back to Quick Books to open my Merchant account which should only take 5 minutes. When the Quick Books rep came on the line he stated the same thing. Nowhere or at no time did Stripe or Quick Books reps state that they were charging me the 2.9% for the transaction at that point. After giving my info to Quick Books rep for verification he stated that it would take another 2-3 business days just for my merchant account to be processed and then I could redo the invoice and have my client/customer pay me again. I stayed on the phone with these people asking specific questions and getting answers to assure me that everything was for more than 3 hours of recording. Days later my merchant account had been denied, the funds had been sent back to the client and my business bank account had been charged almost $300. I called my bank and disputed the transaction and once again called Quick Books and Stripe (thus recording again) only to be told that I did have to pay the fees even though it was their mishap and fraudulent business dealings that led to one of their reps telling me my only choice was to refund the client, but they still charged my bank account for services not rendered. I then found squareup.com to which I thought would be better and opened an account with them. I verified everything with them even before asking my client to pay through them. I received my payment from my client just yesterday and linked my Square account to Quick Books as well as my bank. My cclient once again paid on time yesterday and today I get an email from Square stating that my account was being deactivated and my funds would be on hold for 90 days. Square stated that 2 days after July 9, 2018 I would receive my money. I didnt hhave 90 days, my company, my bills & my patience are all in jeopardy at this point so I hurried and went into my square account and had to refund my client yet again. My client has gotten frustrated and may npt want to work with my company again because of this. Also my insurances are due, bills are due and no funds at the moment to pay them, until my client gets the refund and we find another way to get my company paid. I snapshot my screen from Quick Books just today where it stated that Stripe told Quick Books that they sent my moeny to my bank on 04-08-2018 and deducted their fees, which was a lie because I refunded that money back to my client on 04-05-2018 and Stripe’s fees should not have been accessed at all. Then in Quick Book, Square states that they deposited the money into my bank account just today 04-10-2018 when that was a lie as well because my business bank account doesnt have any deposits from anyone of these companies today nor any other day, but I do have a withdrawal from Stripe to which I disputed and will probably get one from Square as well in the next few days to which I will have to dispute as well. Question, how is it that Quick Books can defraud a customer and not tell them of the existing 3rd party vendord/merchants who will have access to your info and money then turn their backs on their customers stating that its their 3rd party vendors fault? How is it that a company can mess up then make you refund monies that your company needs and then come back and charge you for fees for services that were never rendered? How is it that a company can accept you and open an account for you but as soon as you receive payment which is supposed to be routed to your verified bank account in 1-3 business days then close, deactivate, etc. your account only to hold your funds for 90 days, thus making interest on those funds and giving you flase hope while ultimately defrauding you and being the sole cause as to why your company is closing or has closed? A company that you put your last of everything in and now your are almost homeless and cant pay any bills, let alone do business with insurance or money to pay your employees/contractors. I have read many stories and this is really insane to think that these companies can get away with such robbery and malicious activity without consequences at all while small businesses suffer and people lose everything. There needs to be a class action lawsuit against all 3 of these companies and I have emails, snapshots, recordings, etc. to prove their defrauding, corrupt ways of holding monies that isnt their’s and making a profit from this money while their customers suffer and/or go out of business because of their illegal ways of doing business. If their is an attorney out their brave enough to take on these companies, contact me first please because I am so fed up and disgusted with the injustice for the honest little person only trying to do whats right and getting screwed. I will continue to record, print and save all correspondences with each and every company i deal with from this point on because paper trail and voice confirmation is my only smoking gun now, other than that its my word against theirs. PEOPLE CHECK YOUR STATES LAWS FOR ONE PARTY CONSENT AND RECORD EVERYTHING, BUT MAKE SURE THAT YOU ASK THE REP WHAT STATE THEY ARE IN 1ST AND LET THEM KNOW THAT YOU ARE RECORDING THEM. I BELIEVE THAT EVEN IF THEY SAY THEY DONT WANT TO BE RECORDED AND THEY ARE IN A ONE PARTY STATE, THEN YOUR CONSENT IS ENOUGH FOR THE RECORDING TO BE ADMISSIBLE….DONT QUOTE ME ON THIS THOUGH, CHECK THE LAWS. We need a brave, no holds bar, god fearing attroney to tackle this injustice and right some wrongs!!!!!! If you have one please let me know!
This complaint and/or review was posted on Beware.org on 20:16 pm, August 09, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/quick-books-stripe-square/.
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