Pronto Insurance Pro General Insurance Will Not Return Calls Never Answers Phone- Adjuster Has Not Seen The Car Over 30 Days Miami Florida!!. Was hit by a driver with Pronto Insurance. She was ticketed. Have called Pronto every day for last 21 days. Agent/adjuster never returns the calls or answers the phone. Spoke with Customer Service – there is no recourse. I asked for a manager’s name and was refused. I asked to elevate my claim urgency and was denied. Vehicle is out of commission, and absolutely nobody at this company will respond.