Pollys Shell Unfortunate escalated misunderstanding Nashville Tennessee!!. I’ve been a customer of Pollys for many years , and I like the people a lot. I have always received excellent service. Recently part of a car door handle broke and I debated it’s repair at a cost of $200.00, but I decided to go ahead. The finished job wasn’t finished, one piece was missing. I took it back with the understanding that there would be no extra charge making things right by the quoted amount. No. Now there was another $110.00 plus tax. I wouldn’t have agreed to the work for 300 plus dollars, but of course, it wasn’t really about the money. The owner, Kenny, became angry and impossible to talk with, and I was told never to come back. Unfortunate, because I really like them all. Just don’t ever got cross ways with Kenny.