I was billed for Travel Insurance, which was neverrequested or authorized by me. Spoke to Customerservice rep. about previous paid balance, $500.00 CDNwas charged on my MBNA account without knowledgesince the amount due wasn’t itemized with any detail.I also never revieved any policy number for thesetravel insurance policies. Nor did I ever requestor concent to such a service, as claimed by thesales rep. at MBNA Canada.I was billed once again, but managed to cancel thenext charge. When I request a refund fromthe previous payment, I was told that MBNA doesnot process refunds from the previous year. I haveforwarded a written complaint to the ombudsmanin regards to this experiance. I trust this mattermay help other credit card customers.
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